Terms of service
OUTI
Terms and Conditions
Effective date: 9 August 2026
1. Overview
Welcome to Outi Studio. These Terms and Conditions (“Terms”) govern your access to and use of the Outi Studio website, online store, products and related services (“Services”). By using the Services or placing an order, you agree to these Terms, together with the policies incorporated into them.
These Terms are intended to apply to our South African online retail business and are subject to applicable South African law. Nothing in these Terms excludes, restricts or limits a right or remedy that cannot lawfully be excluded, restricted or limited.
2. Business Information
OUTI, a private company registered in the Republic of South Africa (trading as Outi Studio)
Company registration number: 2026/174235/07
Registered office: 22 Tolofiya Street, Cape Town, Western Cape, 7784, South Africa
Email: hello@outistudio.com | Telephone: +27 64 506 6174
Website: https://outistudio.com
3. Use of the Website
You may use the website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, transmit malicious code, infringe intellectual property rights, impersonate another person, or use automated means to access or extract information in a manner that violates these Terms or applicable law.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information are accurate. Screen settings and device differences may affect how colours and product appearance are displayed.
Product availability, descriptions, pricing and specifications may change. We may discontinue products or limit quantities where reasonably necessary. Nothing in this section limits statutory consumer rights regarding the quality, safety, suitability or conformity of goods.
5. Orders and Contract Formation
When you submit an order through the website, you are making an offer to purchase the selected goods. Your order is subject to acceptance by Outi Studio and successful payment or payment authorisation, as applicable. An order confirmation does not necessarily mean that an order cannot subsequently be cancelled where permitted by law or these Terms.
We may decline or cancel an order where a product is unavailable, a pricing or product error has occurred, payment cannot be verified, suspected fraud is identified, or where cancellation is otherwise permitted by law. If we cancel an order after payment has been received, we will refund the relevant payment in accordance with applicable law.
6. Prices, Payment and Taxes
Prices are displayed in South African Rand unless otherwise stated. The price payable is the price shown at checkout, subject to correction of genuine errors and applicable law. Shipping charges are shown separately where applicable.
You are responsible for providing accurate payment and contact information and for using a payment method you are authorised to use. Any applicable taxes, customs duties or import charges will be handled as stated at checkout or in the relevant shipping information.
7. Cancellation, Returns and Refunds
Our separate Refund and Cancellation Policy forms part of these Terms. It explains the voluntary 14-day return period, cancellation procedure, refund process, non-returnable items, exchanges, damaged or incorrect orders, and applicable international/EU provisions.
For orders placed electronically in South Africa, statutory consumer cancellation and return rights may apply in addition to our voluntary return policy. Where a statutory right applies, that right takes precedence over any conflicting provision in our policy.
Customers should request a cancellation as soon as possible and before dispatch where they wish to stop an order before shipment. Once an order has been dispatched, cancellation may need to be handled as a return in accordance with the Refund and Cancellation Policy.
8. Shipping and Delivery
Orders are generally processed within 1–3 business days. Standard South African shipping is R80 with an estimated delivery time of 3–5 business days, and free standard shipping is offered on orders over R700. Selected international destinations are charged a flat R320, with estimated delivery of 7–14 business days.
Delivery estimates are not guarantees. Delays may arise from couriers, customs, weather, public holidays or other circumstances outside our reasonable control. International customers are responsible for applicable customs duties and import taxes.
9. Intellectual Property
The Outi Studio name, branding, logos, product designs, photographs, text, graphics, videos and other website content are owned by or licensed to OUTI and are protected by applicable intellectual property laws. You may use website content only for personal, non-commercial purposes unless we give written permission or applicable law permits otherwise.
10. Third-Party Services and Links
The website may use third-party services, payment providers, shipping providers, analytics tools or links. Third-party services may have their own terms and privacy policies. To the extent permitted by law, OUTI is not responsible for third-party websites or services that it does not control.
11. Shopify
Outi Studio is powered by Shopify. Sales made through the store are transactions between you and OUTI. Shopify provides the ecommerce platform but is not the seller of the products purchased from Outi Studio, subject to applicable law.
12. Privacy
Personal information is handled in accordance with the Outi Studio Privacy Policy and applicable law. Our Privacy Policy is available through the website. Shopify also processes certain information as part of providing the ecommerce platform.
Outi Studio Privacy Policy: https://outistudio.com/policies/privacy-policy
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
13. Reviews and Feedback
If you submit a review, suggestion, photograph, idea or other feedback, you confirm that you have the necessary rights to submit it and that it does not unlawfully infringe another person’s rights. You grant OUTI a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that feedback for purposes connected with operating and promoting the Services, subject to applicable law.
14. Errors and Changes
We may correct typographical errors, pricing errors, availability information or other inaccuracies. Where an error materially affects an order, we may contact you and provide any remedy required by applicable law.
15. Disclaimer and Limitation of Liability
We will take reasonable steps to keep the Services available and information accurate, but we do not guarantee uninterrupted or error-free operation.
To the fullest extent permitted by law, OUTI is not liable for indirect, incidental, special or consequential loss arising from use of the Services. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under South African law.
16. Termination and Suspension
We may suspend or terminate access to the Services where reasonably necessary to protect the website, our business, customers or third parties, or where a user materially breaches these Terms, subject to applicable law. Provisions that by their nature should survive termination will continue to apply.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Disputes will be subject to the jurisdiction of the courts of the Republic of South Africa, subject to any mandatory consumer rights or jurisdiction provided by applicable law.
18. Changes to These Terms
We may update these Terms by publishing a revised version on the website. The updated version will state its effective date. Continued use of the Services after an update takes effect constitutes acceptance to the extent
permitted by law.
19. Contact
For questions about these Terms, cancellations, returns or refunds, contact:
OUTI / Outi Studio
hello@outistudio.com
+27 64 506 6174
22 Tolofiya Street, Cape Town, Western Cape, 7784, South Africa
20. Incorporated Policy
Refund and Cancellation Policy: https://outistudio.com/policies/refund-policy